Refund policy

We want you to pay only for a report that is useful to you. This policy applies to every FixRamp order: Starter (USD 249), Pro (USD 599) and Re-scan (USD 99), plus applicable taxes.

Automatic refund when we find very little

If your report finds fewer than 5 issue instances, we refund your order in full automatically. You do not need to ask. You still keep the report.

7-day refund, for any reason

Within 7 days of purchase, you can ask for a full refund for any reason. Email support@fixramp.com from the address you used to order, or include your order email in the message. We do not ask you to justify the request.

How refunds are paid

• Refunds go back to your original payment method through Stripe, including any taxes charged.
• We process refund requests within 2 business days. Your bank or card issuer may take 5 to 10 business days to show the credit.
• After a refund, any unused re-scans included with the order are cancelled.

After 7 days

After 7 days, orders are generally not refundable, except for the automatic refund above or where the law requires otherwise. If something went wrong with your report, write to us anyway: we will look at it in good faith.

Consumer rights

Nothing in this policy limits rights you have under the consumer protection laws that apply to you, including in Quebec.

Contact

Himo Technologies Inc., 130-5645 Grande Allée, Unit 162, Brossard, QC J4Z 3G3, Canada. support@fixramp.com